1. About This Policy
This Privacy Policy describes how 888k collects, uses, stores, shares and protects the personal information of players who register and use the 888k platform. It applies to all 888k products and services, including sports betting, live casino, fish games, bingo, the VIP programme, and all associated account management features.
By creating an account on 888k, you confirm that you have read and understood this Privacy Policy and that you consent to your personal information being handled as described here. If you do not agree with this policy, you should not register or continue using the platform.
This policy should be read alongside our Terms and Conditions, which govern the overall relationship between 888k and its players. Where there is any conflict between the two documents, the Terms and Conditions take precedence on matters of contract and the Privacy Policy takes precedence on matters of personal data handling.
2. Information We Collect
888k collects personal information in several ways: directly from you when you register and use the platform, automatically as you interact with the platform, and from third parties involved in providing our services (such as payment processors and identity verification providers).
2.1 Registration and Account Information
When you register, we collect the information needed to create and manage your account:
2.2 Financial and Payment Information
To process deposits and withdrawals in PKR, we collect payment-related information including your JazzCash or Easypaisa mobile number, Raast ID or bank account details, transaction amounts, and transaction timestamps. We do not store full card numbers on our own servers – card payment processing is handled directly by our payment service partners using their own secure systems.
2.3 Gaming Activity Data
888k records your activity on the platform including bets placed, games played, deposit and withdrawal history, bonus claims, login times, session duration, and device information. This data is used to manage your account, settle bets correctly, detect unusual activity, and improve the platform experience. Your cricket and PSL betting history, for example, is retained to allow accurate dispute resolution if a settlement is ever queried.
2.4 Technical and Device Data
When you access 888k, our systems automatically collect certain technical information: your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and pages visited within the platform. This information helps us maintain platform security, diagnose technical faults, and understand how players navigate the site so we can improve it.
2.5 Communications Data
If you contact 888k support through live chat, email or any other channel, we retain records of those communications including the content of messages, timestamps, and the resolution reached. This allows us to provide consistent service and reference previous interactions when needed.
3. How We Use Your Data
The personal information we collect is used for the following purposes:
- Account creation and management: Setting up your player account, verifying your identity, and maintaining accurate records
- Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfers and cards, and processing withdrawal requests to your registered method
- Bet and game settlement: Accurately recording and settling all bets, including cricket, PSL, T20, football, live casino and other markets
- Fraud prevention and security: Detecting suspicious login attempts, unusual betting patterns, duplicate accounts, and potential money laundering activity
- Customer support: Responding to queries, resolving disputes, and following up on responsible gaming requests
- Platform improvement: Understanding how players use the platform so we can fix problems, improve navigation, and develop better features
- Marketing communications: Sending you relevant promotions, bonus offers and platform updates where you have consented to receive them
- Regulatory compliance: Meeting our obligations under applicable financial, anti-money laundering and data protection requirements
4. Legal Basis for Processing
888k processes your personal data on the following legal grounds depending on the nature of the processing activity:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Contract – necessary to fulfil our agreement with you |
| Processing deposits and withdrawals | Contract – required to deliver the service you signed up for |
| Identity and age verification (KYC) | Legal obligation – required for compliance purposes |
| Fraud detection and anti-money laundering | Legitimate interest – protecting the platform and its players |
| Sending marketing and promotional emails | Consent – only where you have opted in |
| Platform analytics and improvement | Legitimate interest – improving user experience |
| Responding to support requests | Contract / Legitimate interest |
5. Payment Data and KYC Verification
Because 888k processes real-money transactions in PKR, we are required to verify the identity of players before significant withdrawals are released. This Know Your Customer (KYC) process involves collecting and reviewing identity documents such as your CNIC or passport, and may include address verification via a utility bill or bank statement.
Documents submitted for KYC are reviewed by our compliance team and, where necessary, by a third-party identity verification provider. These documents are stored securely and accessed only by authorised personnel for the purpose of verification and fraud prevention. They are not shared with any other party unless required by applicable law or to satisfy a formal legal request.
Payment data – including your JazzCash and Easypaisa mobile numbers, bank account details and transaction records – is retained for the duration of your account relationship and for a period thereafter as required to meet financial record-keeping obligations. Full card details are never stored on 888k servers; card payments are tokenised through our payment partners.
6. Cookies and Tracking Technologies
888k uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account during a session. These cannot be disabled without breaking core platform functionality.
- Analytics cookies: Used to understand how players navigate the platform – which pages are visited, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised and is used only to improve the platform.
- Preference cookies: Remember your settings and preferences, such as language preference and notification settings, so you do not have to reconfigure them on every visit.
- Marketing cookies: Used only where you have consented to receive marketing communications. These help us ensure that any promotional messages we send you are relevant to your interests and activity on the platform.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally. For detailed information about the specific cookies we use, refer to the Cookie section within your account settings.
7. Sharing Your Data
888k does not sell your personal data. We share it only in the following specific circumstances:
7.1 Payment Service Providers
To process your PKR deposits and withdrawals, we share relevant payment information with providers such as JazzCash, Easypaisa, Raast-linked banks, and card processing networks. These providers receive only the data they need to complete your transaction and are subject to strict data protection obligations.
7.2 Identity Verification Partners
For KYC purposes, we may share your identity documents and personal details with specialist verification providers. These providers process your data solely to confirm your identity on our behalf and are contractually bound to keep it confidential.
7.3 Technology and Hosting Partners
888k uses third-party hosting, cloud infrastructure, and software providers to operate the platform. These providers may process personal data as part of delivering their services to us, but they do so under data processing agreements and are not permitted to use your data for any independent purpose.
7.4 Legal and Regulatory Requests
888k may disclose personal data if required to do so by a valid legal process, court order, or formal request from an authority with jurisdiction over the matter. In such cases, we disclose only the minimum information necessary and, where legally permitted, will attempt to notify the affected player before disclosure.
8. Data Security
888k takes the security of your personal information seriously and has implemented a range of technical and organisational measures to protect it. These include:
- TLS encryption for all data transmitted between your device and 888k servers
- Encryption of sensitive data fields at rest within our databases
- Role-based access controls limiting who within 888k can access personal data
- Regular security reviews and vulnerability assessments of platform infrastructure
- Automated monitoring for unusual access patterns or potential data breaches
- Secure handling and storage protocols for KYC documents
While we take every reasonable precaution, no system is completely immune to risk. In the event of a data breach that poses a significant risk to your rights, 888k will notify affected players promptly and take immediate steps to contain and assess the incident.
You also play a role in keeping your account secure. Use a strong, unique password, do not share your login details with anyone, and contact support immediately if you suspect your account has been compromised.
9. Data Retention
888k retains personal data only for as long as is necessary for the purposes outlined in this policy, or as required by applicable legal, financial or compliance obligations. The following general retention guidelines apply:
- Active account data: Retained throughout the lifetime of your account
- Transaction and betting records: Retained for a minimum of five years following the transaction date to comply with financial record-keeping requirements
- KYC documents: Retained for a minimum of five years after account closure
- Support communications: Retained for up to three years from the date of the last interaction
- Marketing preferences and consent records: Retained until you withdraw consent or close your account, plus a short period thereafter for compliance evidence
- Anonymised analytics data: May be retained indefinitely as it cannot be linked back to an individual
When a retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
10. Your Rights Over Your Personal Data
As a player on 888k, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 14.
Right of Access
Request a copy of all personal data 888k holds about you. We will provide this in a readable format within a reasonable timeframe.
Right of Rectification
Ask us to correct any personal data that is inaccurate or incomplete. You can also update basic information directly through your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to any overriding legal retention requirements.
Right to Restrict Processing
Ask us to pause processing of your data while a query or complaint about its accuracy or lawfulness is being resolved.
Right to Data Portability
Request your personal data in a structured, commonly used format so you can transfer it to another service if you choose to do so.
Right to Object
Object to processing carried out on the basis of legitimate interests, including direct marketing. Marketing objections are actioned immediately.
11. Children's Privacy
888k is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. If we discover or have reason to believe that an account belongs to a minor, that account will be immediately suspended and any funds held pending investigation and potential return to the depositing payment method.
If you are a parent or guardian and believe that a minor may have registered on 888k, please contact our support team immediately. We take this matter seriously and will act quickly to investigate and resolve such reports.
12. Marketing Communications
888k sends marketing communications – including promotional offers, bonus alerts, and platform updates – only to players who have opted in to receive them. You can manage your marketing preferences at any time through your account settings or by contacting support.
Opting out of marketing emails will not affect service communications related to your account, such as deposit confirmations, withdrawal notifications, security alerts, or responses to your support queries. These operational messages are sent regardless of your marketing preference because they are necessary to manage your account.
If you receive a marketing communication from 888k that you did not expect, or if you believe your preferences have not been respected, please contact support and we will investigate and rectify the issue promptly.
13. Changes to This Privacy Policy
888k reviews and updates this Privacy Policy periodically to reflect changes to how we operate, the services we offer, or applicable requirements. When we make material changes – for example, introducing a new category of data collection or changing how data is shared – we will notify you through a platform notification or a message to your registered contact details at least seven days before the changes take effect.
Minor clarifications and non-material amendments may be made without advance notice and will be reflected in the updated "Last Updated" date at the top of this page. We encourage you to review this policy periodically so you are always aware of how your information is being handled.
14. Contact and Complaints
If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the 888k support team:
- Email: [email protected] (plain text – not a clickable link)
- Support: Via live chat available within your logged-in account
- FAQ: Visit our FAQ page for answers to common questions
We will acknowledge your request within two business days and aim to provide a full response within 14 days. Where a request is complex or involves a large volume of data, we may require up to 30 days and will inform you if this is the case.
If you are not satisfied with our response to a complaint about data handling, you have the right to escalate the matter through appropriate channels available to you.